TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.3dgt.co.uk (the "Site"). This Site is owned and operated by 3DGT LLP, a limited liability partnership registered in England and Wales under number OC454748, with registered office at 183 London Road North, Lowestoft, Suffolk, NR32 1HG, UK, owned and managed by Mr Victor Bishop and Mrs Tanya Bishop. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of 3DGT LLP and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- Violate the intellectual property rights of the Site owners or any third party to the Site; - Hack into the account of another user of the Site; or
- Act in any way that could be considered fraudulent.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site:
- 3D printed items;
- Digital Models;
- Filament;
- Build Kits; and
- 3D Printing consumables.

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

The following services are available on our Site:
- Design;
- 3D Printing;
- Custom Projects; and
- Personalisation.

Price & Payment for Services
For design, 3D printing and custom project services, we normally require a 50% deposit before work begins, with the remaining 50% payable on completion, before collection or dispatch of any printed parts or design files.

Personalised items based on existing products (for example adding names or text to an existing design) may be required to be paid for in full upfront; this will be confirmed before we start work.

Any different payment terms (for example staged payments for larger projects) will be agreed with you in writing before work begins.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions and images we provide about our goods and services are intended to be accurate and up to date. However, colours and minor details may vary slightly from how they appear on screen, and we cannot guarantee that every detail will be perfectly represented.

You are responsible for ensuring that any goods or services you purchase are suitable for your intended use.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments
We accept the following payment methods on our Site:
- Credit Card;
- PayPal;

and
- Debit Card.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

Standard delivery by post (UK). Typically 3–5 working days from dispatch.
Next day delivery may be available for non-custom items on orders placed before 12pm (UK time), excluding weekends and bank holidays.

Custom or personalised items, pre-orders and made-to-order goods may take longer to dispatch; we will provide an estimated timeframe when you order.

You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period:
- Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium;
- Will end 14 days from the date of purchase when you purchased a service;
- Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at admin@3dgt.co.uk or by post at 183 London Road North, Lowestoft, Suffolk, NR32 1HG. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:
- Custom or personalised goods;

Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.
If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.
This right to cancel and to reimbursement is not affected by any return or refund policy we may have.
Refunds
Refunds for Goods
Refund requests under our standard policy must be made within 14 days after receipt of your goods. This policy does not affect your statutory rights, including your rights in relation to faulty or mis-described goods under the Consumer Rights Act 2015

We accept refund requests for goods sold on our Site for any of the following reasons: -

Good is damaged or faulty;
Good does not match the description on the Site.

Refunds do not apply to the following goods:
- Custom or Personalised Items; and
- Digital Models.

Use of our digital models is also subject to our Digital Licensing terms, which explain how you may use, print and share those files.

Returns
Returns can be made in person at the following location(s): at our store in Lowestoft.
Returns can be made by mail. To return a good by mail, follow the following procedure: Pack your goods and address the package to:
3DGT
183 London Rd North
Lowestoft
Suffolk
NR32 1HG.

Pay the postage fees and post the goods back to us using your preferred postage method.

Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
3DGT LLP and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from
your use of the Site.

Nothing in these Terms and Conditions limits or excludes any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory rights as a consumer under the Consumer Rights Act 2015 and related legislation.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless 3DGT LLP and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of England and Wales.
Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
07864 776598
admin@3DGT.co.uk
183 London Road North, Lowestoft, Suffolk,NR32 1HG
You can also contact us through the feedback form available on our Site.
Effective Date: 18th December, 2025

Cancellation Form
If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address below.
To: www.3dgt.co.uk
Address: 183 London Road North, Lowestoft, Suffolk,NR32 1HG
Email: admin@3DGT.co.uk

I hereby give notice that I cancel my contract of sale of the following goods or services: ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________
Ordered on: ______________________________________
Received on: ______________________________________
Customer name: ______________________________________
Customer address:
____________________________________________________________________________ Signature (only required if you are returning a hardcopy of this form):

______________________________________
Date: ______________________________________