These terms and conditions (the "Terms and Conditions") govern the use of www.3dgt.co.uk (the "Site"). This Site is owned and operated by 3DGT LLP, a Limited Liability Partnership owned and operated by Mr Victor Bishop and Mrs Tanya Bishop. This Site is an ecommerce website. 
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times. 

Intellectual Property 
All content published and made available on our Site is the property of 3DGT LLP and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use 
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to: 
- Violate the intellectual property rights of the Site owners or any third party to the Site; - Hack into the account of another user of the Site; or 
- Act in any way that could be considered fraudulent. 

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site. 

Sale of Goods And Services 
These Terms and Conditions govern the sale of goods and services available on our Site. The following goods are available on our Site: 
- 3D printed items; 
- Digital Models; 
- Filament; 
- Build Kits; and 
- 3D Printing consumables. 

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site. 

The following services are available on our Site: 
- Design; 
- 3D Printing; 
- Custom Projects; and 
- Personalisation. 

The services will be paid for in full. All services except for personalising are paid upon completion. Personalised items are paid for upfront. 

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide.

 

You agree to purchase goods and services from our Site at your own risk. 
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund. 

Payments 
We accept the following payment methods on our Site: 
- Credit Card; 
- PayPal;

and 
- Debit Card.

 
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument. 
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction. 

Shipping and Delivery 
When you purchase goods from our Site, the goods will be delivered through one of the following methods: 
- Standard Delivery by post. Takes 3-5 working days; or 
- Next day delivery available for orders placed before 12pm. 
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays. 

You will be required to pay delivery charges in addition to the price for the goods you purchase. 
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.  
Right to Cancel and Receive Reimbursement 

If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods and services from us within 14 days without giving notice. The cancellation period: 
- Will end 14 days from the date of purchase when you purchased digital content that was not supplied on a tangible medium; 
- Will end 14 days from the date of purchase when you purchased a service; 
- Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together; 
- Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or 
- Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time. 

 

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at admin@3dgt.co.uk or by post at 183 London Road North, Lowestoft, Suffolk, NR32 1HG. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so. 

The right to cancel does not apply to: 
- Custom or personalised goods;  

Effects of Cancellation 
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

 
If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. 

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel. 

If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment. 
If you provide express consent to the supply of digital content during the cancellation period and acknowledge that your right to cancel the contract is lost by the supply of digital content during the cancellation period, you will no longer have a right to cancel the contract. 

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.  
This right to cancel and to reimbursement is not affected by any return or refund policy we may have. 
Refunds 
Refunds for Goods 
Refund requests must be made within 14 days after receipt of your goods. 

We accept refund requests for goods sold on our Site for any of the following reasons: - Good is broken; 
- Good does not match description; or 
- Good does not meet the purchaser's expectations. 
Refunds do not apply to the following goods: 
- Custom or Personalised Items; and 
- Digital Models. 

Returns 
Returns can be made in person at the following location(s): at our store in Lowestoft. 
Returns can be made by mail. To return a good by mail, follow the following procedure: Pack your goods and address the package to: 
3DGT 
183 London Rd North 
Lowestoft 
Suffolk 
NR32 1HG. 

Pay the postage fees and post the goods back to us using your preferred postage method. 

Consumer Protection Law 
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply. 

Limitation of Liability 
3DGT LLP and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from 
your use of the Site. 

Indemnity 
Except where prohibited by law, by using this Site you indemnify and hold harmless 3DGT LLP and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions. 

Applicable Law 
These Terms and Conditions are governed by the laws of the Country of England. 
Severability 

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid. 

Changes 
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site. 

Contact Details 
Please contact us if you have any questions or concerns. Our contact details are as follows: 
07864 776598 
admin@3DGT.co.uk 
183 London Road North, Lowestoft, Suffolk,NR32 1HG 
You can also contact us through the feedback form available on our Site. 
Effective Date: 20th day of March, 2025 

Cancellation Form 
If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address below. 
To: www.3dgt.co.uk 
Address: 183 London Road North, Lowestoft, Suffolk,NR32 1HG 
Email: admin@3DGT.co.uk 

I hereby give notice that I cancel my contract of sale of the following goods or services: ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ 
Ordered on: ______________________________________ 
Received on: ______________________________________ 
Customer name: ______________________________________ 
Customer address: 
____________________________________________________________________________ Signature (only required if you are returning a hardcopy of this form): 

______________________________________ 
Date: ______________________________________ 

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